Privacy Policy

1. Who We Are

AI Receptionist Platform provides software and AI-powered receptionist tools designed to help businesses manage customer conversations, appointments, and related business communication.

AI Receptionist Platform is operated by Muhammad Raza.

Website: https://aireceptionistplatform.com

2. Information We May Collect

Depending on how you use our services, we may collect or process the following information:

• Business account and profile information.
• Name and contact information.
• WhatsApp phone numbers and conversation content.
• Appointment and customer-service information.
• Messages exchanged between businesses and customers.
• Technical information such as IP address, browser type, and device information.
• Information voluntarily provided when contacting us.

3. How We Use Information

We may use information to:

• Provide and operate the AI Receptionist Platform.
• Process and respond to customer communications.
• Provide AI-powered receptionist functionality.
• Support appointment and business workflows.
• Authenticate users and maintain account security.
• Troubleshoot and improve the service.
• Detect fraud, abuse, security incidents, or unauthorized activity.
• Meet applicable legal obligations.

4. WhatsApp and Meta Services

AI Receptionist Platform may integrate with WhatsApp and other Meta services to allow businesses to manage customer conversations through our platform.

When a business connects its WhatsApp Business Account to our service, information may be exchanged with Meta and processed through the WhatsApp Business Platform according to applicable terms and policies.

We do not control Meta's independent processing of information. Users should also review the privacy policies and terms provided by Meta and WhatsApp.

5. AI Processing

Our service may use artificial intelligence services to process customer messages and generate responses based on information available within the relevant business workflow.

AI-generated responses may contain errors and should be reviewed or configured appropriately by the business using the service.

6. Third-Party Service Providers

We may use third-party providers for hosting, databases, authentication, messaging, security, analytics, and AI processing.

7. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, maintain security, and comply with applicable legal obligations.

9. Your Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, or other forms of control over your personal information.

10. Children's Privacy

Our services are intended for businesses and their authorized users. We do not knowingly design the service to collect personal information directly from children.

11. International Processing

Depending on the infrastructure and third-party services used to operate the platform, information may be processed or stored in countries other than the country where you live.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

13. Contact

For privacy questions or data requests, please contact AI Receptionist Platform using the contact information available on our website.

AI Receptionist Platform is operated by Muhammad Raza.

Website: https://aireceptionistplatform.com